Privacy policy
**Last updated: September 15, 2026**
This Privacy Policy describes how Velari ("Velari," "we," "us," or
"our") collects, uses, discloses, and otherwise processes personal
information when you visit **velaripet.shop**, make a purchase, contact
us, or otherwise interact with our store.
Velari is a trade name operated by **Génesis Guzmán**, an individual
seller based in the Dominican Republic.
Personal information we collect
Depending on how you interact with our store, we may collect information
such as:
- Name.
- Email address.
- Telephone number.
- Billing address.
- Shipping address.
- Order and transaction information.
- Products viewed or purchased.
- Customer service communications.
- IP address.
- Browser and device information.
- Information collected through cookies and similar technologies.
The exact information collected depends on the services and features you
use.
Payment information
Payments are processed through the payment methods made available at
checkout.
Payment providers may collect and process your payment information
directly according to their own privacy and security practices.
Velari does not intentionally store your complete payment card number on
its own systems.
How we use personal information
We may use personal information to:
- Process and fulfill orders.
- Arrange shipping and delivery.
- Process payments and refunds.
- Send order confirmations and shipping notifications.
- Provide customer service.
- Handle claims and disputes.
- Detect or prevent fraud and other unauthorized activity.
- Maintain and improve our website.
- Understand how customers interact with our store.
- Comply with legal obligations.
- Send marketing communications where permitted by applicable law and
your preferences.
Service providers and other recipients
We may disclose information to third parties that help us operate our
store and fulfill orders.
These may include:
- **Shopify**, which provides our ecommerce platform.
- Payment processors such as **PayPal** and other payment providers
available at checkout.
- Fulfillment and logistics providers, including **CJdropshipping**.
- Shipping and delivery carriers.
- Technology, analytics, advertising, email, and customer-support
providers that we use to operate and improve the store.
- Professional advisers when reasonably necessary.
- Government agencies or law enforcement where disclosure is required
by applicable law.
For example, fulfillment and shipping providers may receive your name,
shipping address, contact details, and relevant order information so
they can prepare and deliver your purchase.
Cookies and similar technologies
Our store and the services we use may use cookies, pixels, tags, and
similar technologies.
These technologies may be used to:
- Keep your shopping cart and checkout functioning.
- Remember preferences.
- Maintain security.
- Understand store traffic and performance.
- Measure marketing effectiveness.
- Personalize content or advertising where applicable.
You can manage certain cookies through your browser or through any
privacy controls made available on our website.
Blocking certain cookies may affect how some parts of the store
function.
Advertising and analytics
We may use analytics or advertising services to understand how visitors
use Velari and to measure or improve our marketing.
Depending on the technologies installed on our store, these providers
may process information about your device and your interactions with our
website.
Where required by applicable law, we will provide appropriate choices or
consent mechanisms.
Marketing communications
If you choose to receive marketing emails from Velari, we may send you
information about products, promotions, or store updates.
You can unsubscribe from marketing emails at any time by using the
unsubscribe link included in the message.
You may still receive transactional communications relating to
purchases, shipping, account activity, customer service, or other
non-marketing matters.
International processing
Velari operates from the Dominican Republic and works with service
providers and fulfillment partners that may operate in the United
States, China, and other countries.
As a result, personal information may be processed outside the country
or state where you live, subject to applicable legal requirements.
Your privacy choices and rights
Depending on where you live and which privacy laws apply to Velari and
your information, you may have rights regarding your personal
information.
These may include the right to request access, correction, deletion, or
information about how your personal information is processed.
You may submit a privacy request to:
**support@velaripet.shop**
We may need to verify your identity before completing certain requests.
Nothing in this section is intended to limit privacy rights available to
you under applicable law.
Children
Velari is not intended for children under **13**, and we do not
knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, please
contact us.
Data retention
We retain personal information for as long as reasonably necessary for
purposes such as fulfilling orders, maintaining business and transaction
records, handling disputes, preventing fraud, and complying with
applicable legal obligations.
Retention periods may vary depending on the type of information and the
reason it was collected.
Security
We use our ecommerce platform and service providers to help safeguard
customer information.
However, no method of electronic transmission or storage can be
guaranteed to be completely secure.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our
practices, services, technology, or legal obligations.
The **Last updated** date above indicates when this policy was most
recently revised.
Contact
For questions about this Privacy Policy or requests concerning your
personal information:
**Velari — Génesis Guzmán**
**Email:** support@velaripet.shop
**Mailing address:** Calle Santo Cerro, Residencial Sulenny, Santo
Domingo 10100, Dominican Republic