Shipping policy

**Last updated: September 15, 2026**

We work to make getting your pet's new favorites as simple as possible.
Here's what you should know about shipping from Velari.

Where we ship

Velari currently ships to eligible addresses within the **United
States**, and to a limited number of additional destinations shown at
checkout.

Certain destinations or address types may not be available for some
products or shipping methods.

All prices and shipping charges are displayed in **U.S. dollars**. If
your card is issued outside the United States, your bank may apply a
currency conversion and a foreign transaction fee.

Processing time

Most orders are prepared for fulfillment within approximately **1–3
business days** after payment is successfully confirmed.

Orders placed on weekends or U.S. holidays generally begin processing on
the next business day.

Processing time is separate from carrier transit time.

Estimated delivery

Delivery times vary depending on the product, fulfillment location,
destination, carrier, and shipping method.

Many products fulfilled from locations within the United States may
arrive approximately **3–5 business days after dispatch**.

A smaller number of products ship from our overseas fulfillment
partners. These orders typically arrive within **10–20 business days
after dispatch**.

Where a different estimated delivery timeframe applies to a specific
product, we aim to communicate that information on the product page,
during checkout, or through your order information.

**Delivery times are estimates rather than guaranteed delivery dates.**

Carrier delays, severe weather, peak seasons, holidays, address issues,
fulfillment availability, and other circumstances outside our reasonable
control may affect delivery.

Tracking

When tracking is available, you will receive shipping information after
your order has been dispatched.

Tracking may take approximately **24–48 hours** after shipment to begin
displaying movement.

If your tracking has not updated for **5 business days**, contact
**support@velaripet.shop** and we'll help review the shipment.

Shipping costs

Applicable shipping charges are displayed during checkout before you
complete your purchase.

Shipping costs may vary depending on the products, destination,
fulfillment location, and available shipping method.

Split shipments

Products in the same order may be fulfilled from different locations.

As a result, your order may arrive in **multiple packages and on
different days**.

When available, separate tracking information will be provided for
individual shipments.

You will not be charged an additional shipping fee solely because we
split an order after checkout.

Delayed shipments

If a shipment is significantly delayed, contact us and we will review
the available tracking information.

Where appropriate, we may contact the carrier or fulfillment provider to
investigate.

If an order is confirmed lost in transit, we will provide the resolution
described in our Refund Policy.

Duties, customs and import charges

Depending on a product's fulfillment location and shipping method,
customs procedures, duties, taxes, or other import-related requirements
may apply.

**Orders delivered outside the United States may be subject to import
duties, taxes, and customs brokerage fees.** Unless these amounts are
collected at checkout, they are charged by the carrier or customs
authority and are the responsibility of the recipient. They are not set
by Velari and cannot be refunded by us.

Refusing a delivery because of customs charges may result in the package
being returned or destroyed. Orders refused for this reason may not be
eligible for a refund.

For U.S. destinations, no additional payment should normally be required
upon delivery. However, unless specifically stated at checkout, we cannot
guarantee that every shipment will be exempt from customs-related charges
or requirements.

If you have questions about a particular order, contact us at
**support@velaripet.shop**.

Contact

Questions about shipping?

**Email:** support@velaripet.shop

We aim to respond within **2 business days, Monday through Friday**.