Terms of service

**Last updated: September 15, 2026**

1. Overview

This website is operated by **Velari**, a trade name of Génesis Guzmán,
an individual seller based in the Dominican Republic.

Throughout these Terms, "Velari," "we," "us," and "our" refer to the
business operating this website.

By accessing **velaripet.shop**, creating an account, or purchasing from
us, you agree to these Terms of Service and any policies incorporated
into them.

If you do not agree with these Terms, please do not use the website.

2. Eligibility and customer information

You must be at least 18 years old or have the permission of a parent or
legal guardian to place an order.

You agree to provide accurate, current, and complete information when
placing an order or creating an account.

Velari currently ships to eligible addresses within the United States, and to a limited number of additional destinations shown at checkout.

3. Products

We make reasonable efforts to describe and display our products
accurately.

However, colors may appear differently depending on your device or
display settings. Packaging, product appearance, specifications, or
minor design details may also change from time to time.

Please review dimensions, compatibility, sizing information, materials,
and other relevant product information before purchasing.

We may modify or discontinue products and may limit quantities where
reasonably necessary.

4. Prices and payment

Prices are displayed in **U.S. dollars** unless otherwise indicated,
Orders delivered outside the United States may be subject to import
duties, taxes, and customs brokerage fees, as described in our Shipping
Policy. Those charges are set by the relevant authorities and carriers
and are the responsibility of the recipient.

Prices, promotions, availability, and product information may change
without notice.

If a product is listed with an incorrect price or material information
because of a technical, typographical, supplier, or other error, we may
cancel the affected order and issue a full refund.

Available payment methods are displayed during checkout.

5. Order acceptance

Submitting an order does not necessarily mean that we have accepted it.

We may cancel or refuse an order when reasonably necessary, including
because of suspected fraud, payment problems, product unavailability,
pricing errors, shipping restrictions, or other circumstances that
prevent us from fulfilling the order.

If we cancel an order after payment has been collected, we will refund
the affected amount.

6. Shipping, cancellations and refunds

Our **Shipping Policy** and **Refund Policy** contain additional
information about processing, delivery, cancellations, damaged products,
lost shipments, refunds, and related matters.

Those policies form part of these Terms.

Nothing in our policies is intended to exclude rights or remedies that
cannot legally be excluded under applicable consumer protection law.

7. Pet health and product safety

Information provided on Velari is for general informational purposes and
is **not a substitute for professional veterinary advice**.

Always follow the manufacturer's instructions, warnings, age
recommendations, sizing guidance, and other safety information supplied
with a product.

Choose products appropriate for your pet's species, size, age, health,
temperament, and behavior.

Toys, chews, feeding products, collars, training products, and similar
items should be inspected regularly and used with appropriate
supervision.

Stop using a damaged or excessively worn product when continued use
could create a safety risk.

If you have questions about your pet's health, medication, diet, or
suitability for a supplement or other health-related product, consult a
qualified veterinarian.

Product descriptions or other information on Velari should not be
interpreted as representing that a product diagnoses, treats, cures, or
prevents a disease unless such representation is legally authorized and
expressly made by the responsible manufacturer.

8. Accuracy of website information

We make reasonable efforts to keep information accurate and current.

However, information may occasionally contain typographical errors,
inaccuracies, omissions, or outdated details.

We reserve the right to correct errors and update information where
appropriate.

9. Third-party products and services

Some products available through Velari are manufactured, supplied,
fulfilled, or delivered by third parties.

Third-party trademarks, product names, photographs, packaging, and other
materials belong to their respective owners where applicable.

Links or integrations with third-party services do not necessarily
constitute an endorsement of every statement, product, or service
offered by those parties.

10. Prohibited uses

You may not use Velari:

- For unlawful or fraudulent activity.
- To violate another person's intellectual property or privacy rights.
- To introduce malware or malicious code.
- To interfere with the security or operation of the website.
- To scrape, harvest, or misuse personal information.
- To attempt unauthorized access to our systems or accounts.

11. Intellectual property

The **Velari name, branding, logos, original website copy, graphics, and
other original materials created by or for Velari** are owned by or
licensed to Velari, as applicable.

Third-party trademarks, product images, packaging, product information,
and other third-party materials remain the property of their respective
owners.

Nothing on this website grants you a license to use Velari intellectual
property except as necessary for normal personal use of the website.

12. Limitation of liability

To the fullest extent permitted by applicable law, Velari will not be
liable for indirect, incidental, special, or consequential damages
arising from your use of the website or products purchased through it.

Where permitted by law, Velari's aggregate liability relating to a
particular purchase will not exceed the amount you paid for the product
giving rise to the claim.

These limitations do not apply where applicable law does not permit them
or to liability that cannot legally be excluded or limited.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and
hold Velari harmless from third-party claims arising directly from your
unlawful use of the website, material violation of these Terms, or
infringement of another person's rights.

14. Severability

If any provision of these Terms is determined to be invalid or
unenforceable, the remaining provisions will continue in effect to the
extent permitted by law.

15. Governing law

These Terms are governed by the laws applicable to the business
operating Velari, subject to any mandatory consumer protection rights or
other laws that may apply to you based on your jurisdiction.

Nothing in these Terms is intended to waive rights that cannot lawfully
be waived.

16. Changes to these Terms

We may update these Terms periodically.

The **Last updated** date indicates the most recent revision.

Changes will apply prospectively from the effective date of the updated
Terms, except where applicable law requires otherwise.

17. Contact

Questions about these Terms can be sent to:

**Velari — Génesis Guzmán**
**Email:** support@velaripet.shop
**Mailing address:** Calle Santo Cerro, Residencial Sulenny, Santo
Domingo 10100, Dominican Republic